Privacy Policy

1. Introduction

oneAklan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). This policy applies to our platform that connects buyers with local Micro, Small, and Medium Enterprises (MSMEs) across Western Visayas, Philippines.

2. Information We Currently Collect

2.1 Third-Party Platform Integration

Currently, oneAklan operates primarily as a discovery and promotional platform. We do not directly collect personal information from users. Instead, we aggregate and display publicly available product information from:

• Shopee: Product listings, prices, seller information, and reviews from our partner MSMEs
• TikTok: Public content, product showcases, and promotional materials from local businesses
• Other Social Media Platforms: Public business profiles and product information

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (pages viewed, time spent on the app, navigation patterns)
• Technical data (IP address, browser type, app version)
• Location data (general geographic location for regional content customization)

3. Future Data Collection (Planned Features)

As we expand our platform to include direct ecommerce functionality, we plan to collect additional information to provide wholesale and retail services:

3.1 Account Information

• Name, email address, and phone number
• Business information for MSME partners
• Shipping and billing addresses
• Payment information (processed securely through third-party payment processors)

3.2 Transaction Data

• Purchase history and order details
• Communication between buyers and sellers
• Reviews and ratings
• Customer service interactions

3.3 Business Analytics

• Sales performance data for MSME partners
• Market trends and consumer preferences
• Regional economic impact metrics

4. How We Use Information

We use the information we collect to:

• Provide and maintain our Service
• Showcase products from Western Visayas MSMEs
• Improve user experience and app functionality
• Analyze usage patterns and optimize performance
• Support regional economic development initiatives
• Comply with legal obligations and government partnership requirements
• Communicate with users about updates and new features

Future Use (When Ecommerce Features Launch):

• Process transactions and manage orders
• Provide customer support
• Prevent fraud and ensure platform security
• Generate business insights for MSME partners
• Facilitate wholesale and retail operations

5. Information Sharing and Disclosure

5.1 Current Practices

We do not sell, trade, or rent your personal information. We may share aggregated, non-personally identifiable information with:

• Government agencies (DTI, DICT, DOST, DA) for regional development reporting
• Academic institutions for economic research purposes
• MSME partners for business development insights

5.2 Future Sharing (Ecommerce Features)

When we launch direct ecommerce functionality, we may share information with:

• MSME sellers to fulfill orders and provide customer service
• Payment processors to handle transactions securely
• Shipping partners to deliver products
• Service providers who assist in platform operations

5.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Support law enforcement investigations

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure hosting infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our Service integrates with third-party platforms and services, including:

• Shopee: Subject to Shopee's Privacy Policy
• TikTok: Subject to TikTok's Privacy Policy
• Social Media Platforms: Subject to their respective privacy policies
• Analytics Services: For app performance and usage analysis

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

8. Regional Compliance

As a platform focused on Western Visayas and operating in the Philippines, we comply with:

• Republic Act No. 10173 (Data Privacy Act of 2012)
• National Privacy Commission regulations
• Department of Trade and Industry guidelines
• Department of Information and Communications Technology policies
• Regional government data protection requirements

9. Your Rights and Choices

You have the right to:

• Access information about how your data is processed
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• File complaints with the National Privacy Commission

Future Rights (Ecommerce Features):

• Access and download your account information
• Update your profile and preferences
• Delete your account and associated data
• Opt-out of marketing communications

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines, including countries that may not have the same data protection laws. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, particularly as we launch new features like direct ecommerce functionality. We will notify you of any material changes by:

• Posting the updated policy on our website and app
• Sending email notifications to registered users
• Displaying prominent notices within the app
• Providing at least 30 days' notice for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to privacy-related inquiries within 30 days as required by Philippine data protection laws.

14. Acknowledgment

By using oneAklan, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.